Nordcloud ensured nexeye’s data remained in the EU to adhere to GDPR regulations. The chatbot was deployed behind nexeye’s corporate firewall with enforced authentication via Microsoft Entra ID, keeping all corporate data safe.
nexeye.
Leveraging GenAI to optimise HR operations.
- Speed
Automated IaC deployments to ensure consistency at speed - Cost efficiency
Leveraged serverless AWS services to only pay for what they use - Security
Ensured all corporate data was safe and in-line with regulations
Project Summary.
Services provided:
In partnership with:
Client industry:
Client location:
The client.
nexeye is a European leader in optics retail, creating value in view of the future. Their brands are currently active in five European markets and include Hans Anders, eyes + more and Direkt Optik.
Together they cover a wide online offering matched by more than 700 stores and over 4,000 employees.
The challenge.
nexeye faced operational challenges as the HR department was facing a significant number of manual employee enquiries. With 32 weekly hours spent fielding questions that could be addressed through the employee handbook and other relevant documents, nexeye sought a PoC AI solution to streamline HR operations and empower self-service capabilities for HR users in the Netherlands.
They wanted a solution – essentially a chatbot – that could easily provide employees answers to questions (for example, ‘How can I book my vacation?’) by pulling information from internal documents.
And the solution needed to adhere to all of nexeye’s security and compliance requirements.
So nexeye turned for a pilot to Nordcloud, their trusted cloud partner, to address the need by leveraging AI to drive internal efficiencies.
The GenAI chatbot stands out for its ability to summarise complex information from documents, allowing users to access relevant knowledge quickly and efficiently. And GenAI is going to change the way we think and work. We see it as the next step for digital innovation.
Dennis Bos
IT Operations Manager, nexeye
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Contact usOur solution.
Leveraging its close partnership with AWS, Nordcloud conceptualised a chatbot solution centred around GenAI technology. This included Nordcloud crafting the business case and securing funding from AWS for the project, through to the technical design and architecture, and mapping the deliverables.
Here’s how the architecture was set up:
The solution involved developing an LLM-powered Retrieval-Augmented Generation (RAG) chatbot tailored to nexeye’s needs.
RAG is a framework that augments LLMs by leveraging data – in this case from the employee handbook – to generate domain-specific answers. It addresses the inherent limitations of LLMs by retrieving the latest or context-specific data from corporate data sources. The data is made available to the LLM during response generation. The chatbot associated information sources with provided answers.
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Key benefits.
Security
Speed
The team automated deployments with Infrastructure as Code and pipelines to ensure consistency and expedite deployments.
Costs
Nordcloud leveraged serverless AWS services to ensure nexeye pays only for what they use.
The collaboration was driven by Nordcloud. They pulled ahead of the project and showed us the capabilities of GenAI with AWS. During the development of the GenAI chatbot, we came across many more great ideas for applying GenAI, and Nordcloud and AWS helped by elaborating on the possibilities.
Dennis Bos
IT Operations Manager, nexeye
Results.
- Enhanced efficiency
In the pilot, the chatbot successfully addressed a vast array of employee inquiries, potentially freeing up 1 FTE previously dedicated to responding to routine questions, to focus on other value-adding tasks.
- Improved employee engagement
The employees who tested the chatbot experienced seamless access to information, reducing dependency on HR for routine inquiries and fostering a culture of self-service.
- AI capabilities
nexeye highlighted the development process as an educational journey that broadened their understanding of GenAI capabilities, and they’re now considering other innovation opportunities.
Our GenAI chatbot embodies the future of information processing, where the art of summarisation is key to delivering relevant and understandable answers to our user questions.
Dennis Bos
IT Operations Manager, nexeye
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