Major airline holding company.

It wanted to deploy a working instance of ChatGPT 3.5 and ChatGPT 4 in its Azure environment, as a POC. This was to prevent any leakage of internal data, which had the potential to damage the brand.

It was difficult to extract information from 1000s of documents – the client wanted to be able to Q&A data in a conversational manner. They wanted to use ChatGPT to perform semantic search on internal company documents to retrieve key information.

A straightforward, clean, intuitive user interface, to make everything as functional, transparent and operable as possible.

The ability to replicate, expand and customise the project at the touch of a button, repeatedly if required.

The need to retrieve, leverage and deploy sensitive company data using AI, all while being hosted safely in-house, with watertight cybersecurity.

Workshopping to understand the client’s requirements and concerns, and exploring viable options.

Demo of accelerator to show initial look and feel of SafeGPT

In network cybersecurity terms, all the new functions were hardened to pass all penetration testing.

Deploying on the Azure environment and customising to suit their needs – including branding, authentication, and authorisation

Creating Infrastructure-as-Code (IaC) DevOps pipelines for repeatable deployments and customisations.

Soft launch of SafeGPT to selected senior executives, plus ongoing support with new releases, updates and modernisation.

Workshopping to understand the client’s requirements and concerns, and exploring viable options.

Demo of accelerator to show initial look and feel of the semantic search PoC

Deploying on the Azure environment and customising to suit their needs – including branding, file type, SharePoint connection, and security implementations

Creating Infrastructure-as-Code (IaC) DevOps pipelines for repeatable deployments and customisations.

Launched to multiple departments to extract specific use cases, and teams across the company were provided with technical sessions and demos, to ensure they were able to optimise these new functionalities. And Nordcloud provides ongoing support with new releases, updates and modernisation.

These were completed from initial conversation to completion within a strict four-week deadline.

Deployment using OpenAI + Cognitive Search in Azure makes for a simple, clean, intuitive UI, and all chat sessions can be stored and recalled safely. It can ingest, embed, index, and search through 100s of documents.

These new-found capabilities were so well-received that Nordcloud was asked to redeploy the search portal to four other departments. Thanks to the IaC set-up, this could be deployed at the touch of a button.

There’s now a dedicated team focused on testing new GenAI technology for this client as they continue to define use cases and develop PoCs to test value.

Because these new functions are all hardened to pass penetration testing, they are both secure and stable, which has already mitigated a tangible number of breaches and vulnerabilities.