2018 has witnessed PR failures from some of the major global financial institutions in the UK after the breaching of certain regulatory compliance due to outdated technical architecture and processes which fail to manage risk within these businesses.
This is not only a huge reputation risk but also highlights the weak areas and slow pace of innovation at these big conglomerates.
At the same time, these financial institutions are taking a hit on their customer satisfaction and loyalty due to operational glitches/service non-availability. In an industry where the competition and cost of customer acquisition is fairly steep, this is an anti-pattern which should be avoided.
Regulators and banking associations have significantly improved their messaging. Instead of giving hints and tips, they are coming out in the open and offering solid guidelines & directives for the Financial Services Industry to think about the changing technology landscape, business dynamics (as new customer products & offerings emerge), and increased regulatory overhead which is mandatory to gauge the health of the FSI vertical.
How to improve operation resilience for financial market infrastructure
Recently, Prudential Regulatory Authority (PRA) and Bank Of England (BoE) published an article and also kicked off a joint discussion paper (DP) to improve operation resilience for financial market infrastructure in the light of recent incidents. Yet another great example of how regulators are trying to push the boundaries and asking these firms to think ahead and embrace new technology to solve business problem.
They laid down a few key concepts:
Business continuity planning (BCP) to manage operational resilience
BCP is key to operational resilience, a lot needs to be done (from procuring to testing to maintaining) to have a truly good BC plan. Buying upfront capacity and taking a hit on CapEx is an option but clearly losing out on the opportunity costs (what else can you do if not this?) and also not viable long-term strategy. Public cloud offers amazing business agility and with automation that can manage back-ups, auto-provisioning and disaster recovery across the globe they can significantly improve operational resilience at much lower costs and let you focus on what you’re best at.
Board approved tolerances and level of disruption
This again highlights the holes in the existing IT governance and how an exacerbated IT demands good governance. Cloud not only offers the right tools to give management level visibility and KPI tracking, it also enables smarter governance by automation & effective risk management through infrastructure as code and compliance as code. It’s important to re-organise, up-skill, and operate with a new governance model to set tolerances and manage them better.
Planning for failures
This is a great point. Financial institutions often plan for service operations and not really for failures. This requires significant scaling capabilities along with full infrastructure for IT teams to perform a series of non-functional tests before they can ship their products to the market. Cloud is perfectly suited to offer the on-demand scalability along with tools that boost staff productivity and improve code quality through DevOps process improvement.
Public cloud providers can solve operational, technology and security issues
We think it’s a great start and a perfect way to start discussions within the FSI and to help them re-focus on operational challenges. More importantly, it will help with what they want to do today, tomorrow and next year to make them profitable.
It’s clear that financial institutions are great at creating financial products and public cloud providers are great at solving operational, technology, security issues as they have the skills and the resources to do so. It’s important that financial institutions start off-loading these non-core functions and look for partnerships or create joint ventures with hyper-scale cloud providers and enablers like Nordcloud to be relevant in the future.
Cloud computing is on the rise in the financial services – are you ready?
Download our free white paper Compliance in the cloud: How to embrace the cloud with confidence, where we outline some of the many benefits that the cloud can offer, such as:
- Lowered costs
- Scalability and agility
- Better customer insights
- Tighter security