Service Level Packages.

Service levels apply per environment in scope of support (for example per account or subscription).

  • Pricing scales as you move up the precious metal tiers
  • SLAs can be adjusted up or down during the service term with 1 month notice
  • The Customer Success Managers are responsible for maintaining SLA assignment using our Overlay platform.

For detailed terms and conditions please contact Nordcloud using the contact us page.

Managed Cloud Environments

Platinum
Gold
Silver
Bronze
Service Hours
24/7
24/7
24/7
8/5
P1 Resolution SLA
4 hours
4 hours
8 hours
Best effort
P1 Response SLA
15 min
30 min
60 min
1 day
Managed Monitoring and alerting
Availability and uptime monitoring
Service Reporting
Problem Management (RCA)
T&M
Incident Resolution
T&M
Host Security Monitoring
Security Patching
T&M
Cloud Admin on Demand
T&M
T&M
T&M
T&M
Service Delivery Management
Log Management
Managed Backups
T&M

Get in Touch.

Let’s discuss how we can help with your cloud journey. Our experts are standing by to talk about your migration, modernisation, development and skills challenges.