Service Level Packages.

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Service levels apply per environment in scope of support (for example per account or subscription).

  • Pricing scales as you move up the precious metal tiers
  • SLAs can be adjusted up or down during the service term with 1 month notice
  • The Customer Success Managers are responsible for maintaining SLA assignment using our Overlay platform.

For detailed terms and conditions please contact Nordcloud using the contact us page.

Managed Cloud Environments

PlatinumGoldSilverBronze
Service Hours24/724/724/78/5
P1 Resolution SLA4 hours4 hours8 hoursBest effort
P1 Response SLA15 min30 min60 min1 day
Managed Monitoring and alerting
Availability and uptime monitoring
Service Reporting
Problem Management (RCA)T&M
Incident ResolutionT&M
Host Security Monitoring
Security PatchingT&M
Cloud Admin on DemandT&MT&MT&MT&M
Service Delivery Management
Log Management
Managed BackupsT&M

Get in Touch.

Let’s discuss how we can help with your cloud journey. Our experts are standing by to talk about your migration, modernisation, development and skills challenges.

Ilja Summala
Ilja Summala LinkedIn
CTO
Ilja’s passion and tech knowledge help customers transform how they manage infrastructure and develop apps in cloud.