Service levels apply per environment in scope of support (for example per account or subscription).
- Pricing scales as you move up the precious metal tiers
- SLAs can be adjusted up or down during the service term with 1 month notice
- The Customer Success Managers are responsible for maintaining SLA assignment using our Overlay platform.
For detailed terms and conditions please contact Nordcloud using the contact us page.
Managed Cloud Environments
|P1 Resolution SLA||4 hours||4 hours||8 hours||Best effort|
|P1 Response SLA||15 min||30 min||60 min||1 day|
|Managed Monitoring and alerting||✔||✔||✔||✔|
|Availability and uptime monitoring||✔||✔||✔||✔|
|Problem Management (RCA)||✔||✔||✔||T&M|
|Host Security Monitoring||✔||✔||✔||✔|
|Cloud Admin on Demand||T&M||T&M||T&M||T&M|
|Service Delivery Management||✔||✔||✔||✔|
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