Service Level Packages.

Managed Cloud includes three service levels

  • Gold & Silver for Production environments
  • Bronze for test & development environments

Service Levels are application or environment specific

3rd Party Tool licenses are not included in service pricing

Customer can bring own licenses

Service Delivery Management included in service fees. Additional tasks based on T&M.

15 minute 1st response SLA available on request

For detailed terms and conditions please contact Nordcloud using the contact us page

Gold
Silver
Bronze
Service Hours
24/7
24/7
8/5
1st Response SLA
30 min
60 min
Best Effort
SLA penalty for response
After 3 min
After 6 min
Resolution SLA
SLA penalty for resolution
After 1 hour delay
After 2 hours
Managed Monitoring and alerting
Availability and uptime monitoring
Incident Management
T&M
Problem Management (RCA)
T&M
Service Reporting
Host Security Monitoring
Security Patching
T&M
T&M
Cloud Admin on Demand
T&M
T&M
T&M
Service Delivery Management
Log Management
Managed Backups
Backup Testing
T&M

Get in Touch

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