Wärtsilä.
Designing a new online customer portal to improve user experience.
Digital Design
User Research
Design Sprint
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About.
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets.
With activity on Wärtsilä Online – the company’s online portal – increasing, Wärtsilä looked to design a new concept for the portal to improve its user experience and visual aesthetic. Nordcloud offered a 2-week design sprint for creating a prototype for the portal, and following its success, helped deliver the full live version.
Objectives.
Visual presence & UX
Updated features
Sprint speed
Mobile design
Results.
Speed
The new concept and prototype was delivered in a 2-week sprint.
Business sync
End-to-end business collaboration and knowledge sharing
Fresh design
Refreshed UX design with new features and user journeys
User focus
10 major user journeys defined, 250 user stories written into the portal
“The old system only worked on desktop, so it was very limited. With the new system, we have a bunch of new services and it is super-fast. From the customer experience point of view, it’s been a great leap forward. They absolutely like this and we are getting a lot of good feedback.”
Jyri Kulmala
General Manager Of Online Development, Wärtsilä
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