Tacton uses AWS to become faster and more efficient in developing and delivering their services.
About the Company.
Tacton is a software provider that enables smart commerce for manufacturers. The company creates solutions that help streamline operations and serve customers more effectively. With over 20 years of experience and operations across the world, Tacton is a pioneer in applying AI to solve industry challenges.
To remain at the forefront of its field, Tacton needed to focus more of its resources on development. In particular, the company wanted to free up resources from maintenance and operational tasks, and instead allocate them to architecting and developing their service further. With a combination of AWS and Nordcloud’s Managed Services, Tacton could focus on what’s important, while also ensuring service stability and performance.
Tacton was given a managed cloud offering that consists of incident management, patching and a cloud architect on demand for their AWS environment. The Nordcloud team monitors and acts upon Tacton’s alarms and incidents, while also performing preventive operational activities to ensure problems will not occur in the first place.
Nordcloud has acted as Tacton’s cloud partner for several years. Most crucially, this partnership has resulted in Tacton being able to maintain its level of service toward industry customers, while being able to continue focusing on developing its services further.
We also use SLA to measure Nordcloud’s Managed Service with Tacton. During the past year, we have not missed an SLA metric, which very much contributes to customer satisfaction.
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