Service Design Lead

Helsinki, Espoo, Vantaa, Jyväskylä, Tampere, Turku, Lahti, Oulu, Kuopio, Pori, Finland

Service Design Lead

At Nordcloud we are passionate about harnessing human-driven design to deliver innovative solutions to our customers across all industries and market areas. Our role as design advocates is essential in bringing the human aspect into everything Nordcloud does as a fast-growing technology company. We believe that being human- and design-driven is our differentiator on the market. We want to act as an example for others, setting up new human-driven development standards for digital transformation.

We are now looking for a seasoned Service Design Lead to join our core team at Nordcloud Design and to help our clients to succeed on their digital transformation journey. 

Your daily work:

  • Leading client cases and project teams as a Service Designer Lead.
  • Being responsible for service design-related deliveries in your projects.
  • Facilitating collaborative sessions with multidisciplinary teams and actively partnering with relevant stakeholders.
  • Supporting advisory operations and business development, as well as our Sales team.
  • Contributing to our design domain development by utilizing the IBM Design framework. 
  • Mentoring colleagues on design and consultancy-related matters.

Please bring with you:

  • Several years of relevant work experience and expertise in common Service Design related methods and practices (such as research, analysis, facilitation, concepts, systems design, design thinking, and related tooling).
  • Experience in consulting and capability to support and guide our clients to succeed in their business by utilizing the human-centric design approach.
  • Adaptability and resilience - the capability to utilize design practices for various industry needs and projects on different scales.
  • Creativity and thinking outside the box - the business landscape for Nordcloud is constantly evolving so we guide, facilitate, and contribute to this development as designers.
  • Interest in developing Nordcloud business areas and design practices, and in cloud technologies and data as enablers for service design practices.
  • Proven skills in presenting, teamwork, and effective communication with different stakeholders.
  • Fluency in Finnish and English.

It would impress us even more if you have understanding and/or experience in business requirements and UX design impacting successful service design.

Why Nordcloud?

  • You’ll have the opportunity to influence the development of Nordcloud Design Practise and its role in our organization. In our rapidly growing company, you have the unique possibility to shape your own future with us along with the growth and bring your career development to the next level with different paths.
  • You will have brilliant and friendly colleagues comprising 40+ nationalities. We have a supportive working culture, enjoy working and having fun together, and sharing our knowledge.
  • You have lots of opportunities to develop your expertise while working on leading-edge projects. We promote knowledge sharing through workshops, Open Community events, etc. 
  • You will have a chance to work with a variety of high-profile customers from several industries, and with the biggest players in the industry. 
  • We’re continuously developing our business – which means we’re not stuck with the attitude of doing things as they’ve always been done. 
  • Flexible working hours and freedom to choose your tools and ways of working.
  • A wide range of benefits like broad occupational health care, paid certificates, wellness & public transportation benefits, a high-end laptop, and a smartphone of your choice.
  • Events & fun – besides all your interesting work assignments, feel free to enjoy our extra-curricular activities such as clubs, virtual coffees, after work, etc. And of course, we welcome new activities open-heartedly if you have anything in your mind!

We are looking forward to hearing from you! Please send us your CV or LinkedIn profile and we’ll get back to you! 

The position can be remote in Finland, but it requires at least occasional visits to our Helsinki office in order to fully immerse myself with the team and clients. The geographical focus is Finland, but the work context is international. Relocation within Europe is also possible later on.

Please note that a valid working permit in the EU is required from all applicants. Please also read our Data Privacy Policy before applying.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 700 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020.

We are digital builders born in the cloud. 

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