Product Support Specialist – Managed Cloud

Multiple locations, Germany

Product Support Specialist – Managed Cloud

Currently, we’re looking for a Product Support Specialist for our Managed Services Business at Nordcloud. 

Your role includes:

  • Supporting the Managed Cloud product team engage with internal & external stakeholders
  • Managing data harvesting from all content sources & providing contextual feedback to the product team
  • Manage data harvesting approach
  • Administrative tasks in relation to information gathering, storage & management
  • Facilitate & lead discovery sessions with commercial & non-commercial teams
  • Creating and updating documentation surrounding Managed Cloud services
  • Contributing to the creation and maintenance of product guidelines and processes
  • Drive product to change initiatives within the organization, based on data-backed views on prioritization

To be a successful Product Support Specialist you should:

  • Have at least 4 years of experience in a similar role
  • Be fluent in both verbal and written English
  • Be willing to learn and expand your knowledge in cloud technology-related areas
  • Possess good analytical and problem-solving skills
  • Ability to plan ahead and execute complex tasks independently
  • Integrity and attention to detail
  • Have a good knowledge of different common cloud-related technologies we target (common operating systems, DevOps tools)
  • Have previous experience with Jira / Confluence
  • Know your way around Google, Office 365, and Public cloud (AWS, GCP, Azure) services and administration
  • Know the basics of server networking

Following skills are also nice to have:

  • ITIL Foundation certification, or similar
  • Good knowledge of Atlassian services

Why is Nordcloud your next career move?

  • A lot of opportunities to develop your expertise while working together with our leading European Cloud Professionals. We have 200+ certified AWS experts,  100+ certified Azure experts, and 70+ certified Google Cloud experts working from 19 different offices in 10 European countries
  • Brilliant and friendly colleagues comprising 30+ nationalities from all over the world 
  • A chance to work with a variety of high-profile customers from across industries 
  • We offer flexible working hours. As long as the customer is happy, your colleagues are happy and you are happy - we are happy as well!
  • We grow together! There’s a possibility to gather valued certificates and participate in world-class courses and training to become a Multi-Cloud-Expert!!! – choose from various courses to ensure continuous learning with a personal training budget!
  • Corporate Benefits (private pension fund, fitness support, brand new notebook/brand new mobile phone).

Please read our Data Privacy Policy before applying. All applicants must have work permission for the EU.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 1000 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020.


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