Managed Cloud Customer Success Manager

Poznań; Wrocław; Warszawa, Poland
Full-Time

Managed Cloud Customer Success Manager

When you join Nordcloud, you become part of a rapidly growing company where you will set your career on track for outstanding achievement within a company that knows no limits. Our customers are large enterprises who are seeking to benefit from the agility, scalability, and cost-effectiveness of Public Cloud and Cloud Solutions in their IT environments.

Managed Cloud service line keeps customer systems operational and aligned with their needs. As we aim for delivering excellent services we are looking for Managed Cloud Customer Success Manager who will be responsible for increasing customer satisfaction and translating customers' needs to the services offered by Managed Cloud, and supporting teams in daily duties.

As Managed Cloud Customer Success Manager you will be the customer’s business partner and trusted advisor responsible for:

  • Being a single point of contact for Managed Cloud customers
  • Focusing on customer satisfaction and loyalty as well as building close long-term relationships with them
  • Helping to understand existing processes and creating new ones, both internally and with a customer
  • Providing insight and relaying the voice of customers with internal teams. Supporting the Managed Cloud teams in understanding the customer's needs
  • Keeping both the customer and the team informed about the needs and changes.
  • Proactively recognizing customer’s needs and using Nordcloud’s resources to fulfill them
  • Taking care of contractual obligations and maintaining business escalations

We would like you to have:

  • Experience in a similar role gained in mid-size or large international companies
  • Previous experience in support/maintenance or customer service
  • In-depth understanding of Service Management / ITIL / support processes
  • Knowledge and understanding about tools such as Jira, Confluence
  • Excellent communication skills
  • Strong focus on customer satisfaction
  • End-to-end ownership, self-driven approach, and "Get it done" attitude.

Skills that would be a plus:

  • Previous experience working with a public cloud solution
  • Strong awareness of technology - including public cloud

Why is Nordcloud your next career move?

  • Leading-edge projects - we are here to present our customers with the latest technologies and to push the IT industry forward!
  • Highly skilled co-workers in a friendly and supportive working culture, we enjoy working and having fun together, and sharing our knowledge
  • Most advanced technologies. We are the overly excited techies who can’t wait to read about the newest launches!
  • Benefits like private health care, cafeteria system, life insurance, access to learning platforms, concierge support
  • Great self-development possibilities - we organize internal presentations and workshops. If you want, you also get to write blog texts and give presentations at meetups
  • A personal budget for training, conferences & certifications – we want you to grow!

Learn more about #NordcloudCommunity. Get familiar with the technologies and projects we work on here. Curious about what's behind the idea of setting up Nordcloud? Watch this video!

If you’d like to join us, please send us your CV or LinkedIn profile. Time is of the essence; we are urgently seeking to sign up new talent.

Please read our Data Privacy Policy before applying.  All applicants must have the right to work in the EU.

What you can expect at Nordcloud is a straightforward working team of highly skilled Cloud Architects and Consultants that work with the public cloud and the related features all day in and out. The pace at which we operate is very fast, the collaboration across Europe is intense and the fun to be had both locally and in international team meetings is huge.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 700 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020.

We are digital builders born in the cloud.

#Li-Remote

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