IT Support Specialist

Poznań, Poland
Full-Time

IT Support Specialist

When you join Nordcloud, you become part of a rapidly growing company where you will set your career on track for outstanding achievement within a company that knows no limits. Our customers are large enterprises seeking to be part of #TheCloudRevolution and to benefit from the ability to innovate faster than ever.

Currently, we are looking for a person ready to join our Internal IT and become an IT Support Specialist. In this role, you will cooperate closely with the global IT team and other internal stakeholders to ensure the proper level of internal IT services.

Your role includes:

  • Supporting our internal users in all  IT related issues
  • Managing equipment orders and keeping track of IT assets
  • Managing user accounts in various SaaS services
  • Administrative tasks in SaaS services
  • Testing and evaluating new SaaS services
  • Creating and updating documentation surrounding IT services
  •  Providing internal training and onboarding of new employees
  •  Coordinating Global IT regulations

To be a success in the position of IT Support Specialist you should:

  • Have at least 2 years of experience in a similar role
  • Be fluent in both verbal and written English
  • Be willing to learn and expand your knowledge in IT related areas
  • Possess good analytical and problem-solving skills
  • Have a good knowledge of different operating systems (macOS, Windows, Linux)
  • Have previous experience with JIRA Service Desk or similar software
  • Know your way around Google, Office 365, and AWS services and administration
  • Know the basics of network infrastructure, both hardware, and configuration

Following skills are also nice to have:

  • ITIL Foundation certification, or similar
  • Previous experience as an administrator of G-Suite or Office 365 platforms
  • Good knowledge of Atlassian services

Why Nordcloud as your next career move?

  • Highly skilled co-workers in a friendly and supportive working culture, we enjoy working and having fun together, and sharing our knowledge
  • Most advanced technologies. We are the overly excited techies who can’t wait to read about the newest launches!
  • Benefits like health care, cafeteria system, life insurance, access to learning platforms, concierge support
  • Great self-development possibilities - we organize internal presentations and workshops. If you want, you also get to write blog texts and give presentations at meetups
  • A personal budget for training, conferences & certifications – we want you to grow!

Learn more about #NordcloudCommunity. Get familiar with the technologies and projects we work on here! Curious about what's behind the idea of setting up Nordcloud? Watch this video.

    If you’d like to join us, please send us your CV or LinkedIn profile. All applicants must have the right to work in the EU/UK.

    About Nordcloud

    Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 700 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020.

    Please read our Data Privacy Policy before applying. 

    We are digital builders born in the cloud. Joining Nordcloud is the chance of a lifetime to leave your mark on the IT industry!

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