Customer Support Engineer/DevOps

Poznań; Wrocław; Warszawa, Poland
Full-Time

Customer Support Engineer/DevOps

We are looking to hire a brilliant Customer Support Engineer/DevOps for our Klarity Team to work alongside our passionate presales, customer success, and product teams. As a support engineer, you will be acting as a missing link between our customer-facing teams and internal teams. You will also help customers personally by occasionally solving their application-related issues, enhancing their experience with custom scripts, or setting up the baseline for their onboarding. 

Support Engineer/DevOps responsibilities:

  • Setup the customer’s environment into our software for the onboarding & PoC processes
  • Provide the first point of contact for our customers, triage incidents, respond to issues, and handling over the code-related issues to our development team
  • Work alongside our community manager to help customers share their knowledge and work

Requirements:

  • Previous work experience as a solutions engineer / DevOps / customer support
  • Being able to script your own work and understand existing scripts
  • Knowledge about the public cloud (AWS, Azure, GCP, IBM Cloud)
  • Hands-on knowledge of at least one programming language (GraphQL is a plus) 
  • Attention to detail
  • Understanding of modern software architectures
  • “Nothing is impossible” mindset
  • IT od related degree or you're a self-made programming enthusiast
  • Good communication skills in the English language

Nice to have:

  • Previous experience in customer-facing roles
  • Knowledge of DevOps and FinOps principles

Why are Klarity and Nordcloud your next career move?

  • Klarity is the SaaS cloud management tool you need but didn’t think existed. The user-friendly dashboards and automation capabilities give you full control of your cloud estates and costs across Microsoft Azure, AWS, Google Cloud Platform, and on-prem VMware.
  • Brilliant and friendly colleagues comprising 30+ nationalities from all over the world.
  • We’re continuously developing our business – that means, we’re not stuck with the attitude of doing things as they’ve always been done
  • A chance to work with a variety of high-profile customers from several industries using cutting-edge public cloud technologies
  • We work closely with the biggest players in the cloud industry: Amazon Web Services, Google, and Microsoft.
  • Benefits like health care, cafeteria system, life insurance, access to learning platforms, concierge support

More information here: https://nordcloud.com/klarity-cloud-management-tool/

Learn more about #NordcloudCommunity. Get familiar with the technologies and projects we work on here! Curious about what's behind the idea of setting up Nordcloud? Watch this video.

If you’d like to join us, please send us your CV or LinkedIn profile. Our Talent Partner Olga (LinkedIn profile) is more than happy to answer your questions. 

All applicants must have the right to work in the EU/UK. Please read our Data Privacy Policy before applying. 

Our values:

  • We move fast and get things done. Attitude: "Hold my drink, I got this".
  • We push and respect each other to deliver great results. Attitude: "Teamwork makes the dream work".
  • We do what it takes to be the best in the world. Attitude: "Go big or go home".
  • We disrupt old ways of working to change the game. Attitude: "Let's go dinosaur hunting".
  • We help uniquely talented people achieve greatness. Attitude: "It's about what you can do".

About Nordcloud:

Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 700 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020.

We are digital builders born in the cloud. Joining Nordcloud is the chance of a lifetime to leave your mark on the IT industry!

#Klarity

#LI-Remote

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