Customer Success Manager

London, United Kingdom
Full-Time

Customer Success Manager

Due to the global increase of interest in public cloud solutions, we witness a higher demand for our services. As we aim for delivering excellent services we decided to open a brand new position for our Managed Cloud service line - Managed Cloud Customer Succes. As a part of Managed Cloud you should be focused on keeping the customer service at its highest standards, yet understanding the team's needs and capabilities. Managed Cloud Customer Success Manager will be responsible for increasing customer satisfaction and translating customers' needs to the services offered by Managed Cloud, and supporting teams in daily duties. 

As Managed Cloud Customer Success Manager you will be responsible for:

  • Being a single point of contact for Managed Cloud customers.
  • Keeping both the customer and the team informed about the needs and changes.
  • Supporting the Managed Cloud teams in understanding the customer's needs.
  • Helping in understanding the already existing process, which is beneficial for both sides.
  • Acting as a proxy between the Customer and the Team.

Our ideal candidate has:

  • Experience in a similar role gained in mid-size or large, international companies.
  • Excellent communication skills.
  • At least knowledge and understanding about tools such as Jira, Confluence.
  • In-depth understanding of ITIL/support processes.
  • Previous experience in support/maintenance or customer service.
  • Strong focus on customer satisfaction.
  • "Get it done" attitude.

Skills that would be a plus:

  • Previous experience working with a public cloud solution.
  • Strong interest in technology - including public cloud.

Why Nordcloud as your next career move?

  • Leading-edge projects - we are here to present our customers with the latest technologies and to push the IT industry forward!
  • Highly skilled co-workers in a friendly and supportive working culture, we enjoy working and having fun together, and sharing our knowledge.
  • Most advanced technologies. We are the overly excited techies who can’t wait to read about the newest launches!
  • Great self-development possibilities - we organize internal presentations and workshops. If you want, you also get to write blog texts and give presentations at meetups.
  • A personal budget for training, conferences & certifications – we want you to grow!
  • Flexibility in working hours.
  • Benefits like access to learning platforms, a high-end laptop and a smartphone of your choice, etc.

    Learn more about #NordcloudCommunity. Get familiar with the technologies and projects we work on here. Curious about what's behind the idea of setting up Nordcloud? Watch this video!

    Our values:

    • We move fast and get things done. Attitude: "Hold my drink, I got this".
    • We push and respect each other to deliver great results. Attitude: "Teamwork makes the dream work".
    • We do what it takes to be the best in the world. Attitude: "Go big or go home".
    • We disrupt old ways of working to change the game. Attitude: "Let's go dinosaur hunting".
    • We help uniquely talented people achieve greatness. Attitude: "It's about what you can do".

    Please read our Data Privacy Policy before applying. A valid UK working permit is a requirement.

    About Nordcloud

    Europe´s leading cloud solution provider Nordcloud accelerates the digital transformation of its customers with the latest cloud technology. Since 2011, Nordcloud has completed more than 1000 successful deployments that have helped its enterprise customers reap the full benefits of the public cloud, including better security, agility, scalability, and reduced costs. Nordcloud employs 700+ cloud experts around Europe. Nordcloud has a local presence in Austria, Denmark, Finland, Germany, Netherlands, Norway, Poland, Sweden, Switzerland, and the UK. Nordcloud has been recognized by Gartner as the top cloud-native Managed Service Provider (MSP) for the execution of cloud Professional and Managed Services in the 2020 Magic Quadrant. We have the highest accreditations with all three cloud hyperscalers: AWS, Azure, and GCP.

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