Product Support Specialist – Managed Services


Product Support Specialist – Managed Services

We’re looking for a Product Support Specialist for our Managed Services Business at Nordcloud. 

Your role includes:

  • Supporting the Managed Cloud product team engage with internal & external stakeholders
  • Managing data harvesting from all content sources & providing contextual feedback to the product team
  • Manage data harvesting approach
  • Administrative tasks in relation to information gathering, storage & management
  • Facilitate & lead discovery sessions with commercial & non-commercial teams
  • Creating and updating documentation surrounding Managed Cloud services
  • Contributing to the creation and maintenance of product guidelines and processes
  • Drive product to change initiatives within the organization, based on data-backed views on prioritization

To be a successful Product Support Specialist you should:

  • Have at least 4 years of experience in a similar role
  • Be fluent in both verbal and written English
  • Be willing to learn and expand your knowledge in cloud technology-related areas
  • Possess good analytical and problem-solving skills
  • Ability to plan ahead and execute complex tasks independently
  • Integrity and attention to detail
  • Have a good knowledge of different common cloud-related technologies we target (common operating systems, DevOps tools)
  • Have previous experience with Jira / Confluence
  • Know your way around Google, Office 365, and Public cloud (AWS, GCP, Azure) services and administration
  • Know the basics of server networking

Following skills are also nice to have:

  • ITIL Foundation certification, or similar
  • Good knowledge of Atlassian services

Learn more about #NordcloudCommunity. Curious about what’s behind the idea of setting up Nordcloud? Watch this videoIf you’d like to join us, please send us your CV or LinkedIn profile.

What you can expect at Nordcloud is a straightforward working team of highly skilled Cloud Architects and Consultants that work with the public cloud and the related features all day in and out. The pace at which we operate is very fast, the collaboration across Europe is intense and the fun to be had both locally and in international team meetings is huge.

Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in the EU.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 900 employees and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates. Nordcloud has been an IBM company since early 2021.

We are digital builders born in the cloud. Joining Nordcloud is the chance of a lifetime to leave your mark on the IT industry!

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