Customer Success Manager

London, United Kingdom
Full-Time

Customer Success Manager

Due to the global increase of interest in public cloud solutions, we witness a higher demand for our services. As we aim for delivering excellent services we decided to open a brand new position for our Managed Cloud service line – Managed Cloud Customer Succes. As a part of Managed Cloud you should be focused on keeping the customer service at its highest standards, yet understanding the team’s needs and capabilities. Managed Cloud Customer Success Manager will be responsible for increasing customer satisfaction and translating customers’ needs to the services offered by Managed Cloud, and supporting teams in daily duties. 

As Managed Cloud Customer Success Manager you will be responsible for:

  • Being a single point of contact for Managed Cloud customers.
  • Keeping both the customer and the team informed about the needs and changes.
  • Supporting the Managed Cloud teams in understanding the customer’s needs.
  • Helping in understanding the already existing process, which is beneficial for both sides.
  • Acting as a proxy between the Customer and the Team.

Our ideal candidate has:

  • Experience in a similar role gained in mid-size or large, international companies.
  • Excellent communication skills.
  • At least knowledge and understanding about tools such as Jira, Confluence.
  • In-depth understanding of ITIL/support processes.
  • Previous experience in support/maintenance or customer service.
  • Strong focus on customer satisfaction.
  • “Get it done” attitude.

Skills that would be a plus:

  • Previous experience working with a public cloud solution.
  • Strong interest in technology – including public cloud.

Why Nordcloud as your next career move?

  • Leading-edge projects – we are here to present our customers with the latest technologies and to push the IT industry forward!
  • Highly skilled co-workers in a friendly and supportive working culture, we enjoy working and having fun together and sharing our knowledge.
  • Most advanced technologies. We are the overly excited techies who can’t wait to read about the newest launches!
  • Great self-development possibilities – we organize internal presentations and workshops. If you want, you also get to write blog texts and give presentations at meetups.
  • A personal budget for training, conferences & certifications – we want you to grow!
  • Flexibility in working hours.
  • Benefits like access to learning platforms, a high-end laptop and a smartphone of your choice, etc.

    Learn more about #NordcloudCommunity. Get familiar with the technologies and projects we work on here. Curious about what’s behind the idea of setting up Nordcloud? Watch this video!

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    About Nordcloud

    Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 900 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020.

    We are digital builders born in the cloud. Joining Nordcloud is the chance of a lifetime to leave your mark on the IT industry!

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