Customer Success Manager

Helsinki, Finland

Customer Success Manager

When you join Nordcloud, you become part of a rapidly growing company where you will set your career on track for outstanding achievement within a company that knows no limits. Our customers are large enterprises seeking to be part of #TheCloudRevolution and to benefit from the ability to innovate faster than ever.

Managed Cloud service line keeps customer systems operational and aligned with their needs. As we aim for delivering excellent services we are looking for Managed Cloud Customer Success Manager who will be responsible for increasing customer satisfaction and translating customers’ needs to the services offered by Managed Cloud, and supporting teams in daily duties. As Managed Cloud Customer Success Manager you will be the customer’s business partner and trusted advisor responsible for:

  • Being a single point of contact for Managed Cloud customers
  • Focusing on customer satisfaction and loyalty as well as building close long-term relationships with them
  • Helping to understand existing processes and creating new ones, both internally and with a customer
  • Providing insight and relaying the voice of customers with internal teams. Supporting the Managed Cloud teams in understanding the customer’s needs
  • Keeping both the customer and the team informed about the needs and changes.
  • Proactively recognizing customer’s needs and using Nordcloud’s resources to fulfill them
  • Taking care of contractual obligations and maintaining business escalations

We would like you to have:

  •  Experience in a similar role gained in mid-size or large international companies
  • Previous experience in support/maintenance or customer service
  • In-depth understanding of Service Management / ITIL / support processes
  • Knowledge and understanding about tools such as Jira, Confluence
  • Excellent communication skills
  • Strong focus on customer satisfaction
  • End-to-end ownership, self-driven approach, and “Get it done” attitude.
  • Fluent in English both verbally and written.

Skills that would be a plus:

  • Previous experience working with a public cloud solution
  • Strong awareness of technology – including public cloud

Why Nordcloud as your next career move?

  • Lots of opportunities to develop your expertise and for professional growth with access to relevant training to support the growth while working together with our leading cloud professionals. 
  • We’re continuously developing our business – that means, we’re not stuck with the attitude of doing things as they’ve always been done.
  • Flexible working hours and freedom to choose your tools and ways of working.
  • We grow together in our learning community! There’s a possibility to participate in world-class training and knowledge-sharing sessions. 
  • Events & fun – besides all your interesting work assignments, feel free to enjoy our extra-curricular activities.
  • Wide range of benefits like extensive private health care and insurance, wellness benefits, a high-end laptop, and a smartphone of your choice.

To get more insight into the daily life at Nordcloud community, check out our Community & Culture site, Instagram profile, Facebook and LinkedIn

We are looking forward to hearing from you!

Send us your CV and/or LinkedIn profile and we’ll get back to you soon. 

Please read our Recruitment Privacy Policy before applying. Please note that a valid working permit in the EU is required from all applicants.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 900 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020.

We are digital builders born in the cloud. Joining Nordcloud is the chance of a lifetime to leave your mark on the tech industry!


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