🇩🇰 What We’ve Learnt About Government & Cloud – Challenges & False Assumptions
Deploying new services in the cloud requires new deployment models. As things near completion and time pressures mount, issues arise. Security and platform challenges take time and specific cloud expertise to resolve. Errors can happen and approvals slow things down. Sometimes there’s no tried and tested rules to use as guidance.
It’s why we’re working with government teams to smooth this journey to cloud, so they can focus on developing, and we’ll make sure the right structures are in place.
So, what challenges do government IT teams face when moving to cloud?
Government agencies often have highly competent IT teams, but limited experience with operating in the cloud. So, there’s a level of day-to-day support that’s needed with fixes, maintenance and updates. And it’s quite a competitive market to source these hands-on engineers, or find the time to develop them in-house.
It’s why some of these organisations rely on us to look after the day-to-day operations, raising tickets with hyperscalers, overseeing environments, making minor changes and updates.
This tends to apply across other areas of the organisation as well. Often decision-makers across the business have limited cloud experience, so there’s a hesitancy in making the move to cloud. We can support IT teams in getting wider business buy-in for cloud projects. And our government cloud agreement means easy, fast and legally-approved means of purchase for agencies.
Delivering security in cloud
These teams are also highly competent in keeping up with security needs and regulatory updates. But what they might struggle with is transferring these needs to cloud implementations.
In some of the projects we’ve helped with, the customer has had a good view of the legal requirements around personal data and what needs to be in place in cloud. But there’s real fear of making the wrong decision, and the consequences of negligence.
This is where we’ll start with a cloud health check, which includes a security pillar that dives into elements around access control, threat detection, threat response plans and encryption processes. We give a snapshot of their current environment, with suggested corrections, mitigations and clear actions. We’ll then get to work to enhance the environment with guaranteed mitigations and parameters in place, to lower the barrier for those that are cautious.
In some instances, there’s a lot of technological debt around outdated services and software. In these cases, we’ll help build the applications new rather than transferring to the cloud.
Or in the middle layer, we’re helping organisations look at their service catalogue, and understand which are the lower-hanging fruits that could move to cloud to get the benefits from a developer point of view.
What false assumptions do government agencies have about moving to cloud?
We’re starting to see some exciting things happening with cloud within the public sector. Some teams and organisations really are fully cloud-native, doing amazing things, and really forward-thinking projects.
But there are organisations that have been slower at adopting, and part of this lies in the false assumptions many have around cloud.
‘It costs too much‘
Firstly – yes, cloud can be expensive if it’s allowed to be. But we have tools to optimise your the use of cloud and drive cost efficiencies and resource optimisation. It’s a huge part of why we run our assessment and POC – to show the value and TCO, based on concrete evidence and testing.
‘The US is spying on us‘
There’s a concern – particularly among government agencies – around the governance and infrastructure of the main cloud providers. There’s scepticism around the dominance of the big 3 US hyperscalers, and a widely-held view that operations and data within these environments are monitored and used by US government intelligence. This is simply not true.
There are also false assumptions around data sovereignty and data residency, with government agencies sceptical as to whether data is allowed to be stored on non-European cloud platforms. In reality, there’s no one-size-fits-all solution. The approach will vary depending on variables like the classification of data and the type of data.
We work with organisations to comply with data privacy regulations and ensure the data storage solution chosen meets those specific needs. And with hyperscalers now investing in local data centres in Scandinavia, there are options for us to provide local solutions to meet hybrid cloud requirements.
‘It takes too much time‘
There’s also a view that these projects move slowly – particularly in government organisations. But we’ve shown that doesn’t have to be the case. We have agreements in place that can be easily applied to government agencies that want to get moving on cloud projects. This cooperation is key to getting things moving fast.
And with our rapid assessment offering (read more on what’s involved here), we’ll help get started with an assessment, PoC and migration roadmap in a matter of weeks.
If you’re a public sector organisation and you’re struggling with your cloud journey, we can support you. We’re cloud natives, with strong experience working with governments, meaning we know how to translate regulatory requirements into cloud compliance frameworks or technical requirements.
For more details on this article or if you have any questions about your public sector cloud journey, you can contact your local Denmark expert, Thomas Dzougov.
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