#Thecloudrevoltion Continues – Nordcloud Ranked Among The Biggest & The Best MSPs

CATEGORIES

News

As an IT professional working with Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform, you’ve most likely seen the latest Gartner Magic Quadrant on “Hyperscale Public Cloud MSP’s”. The analyst firm reviewed the global leaders in the Public Cloud Management space and listed them according to size, customers, service quality and scope, and global reach.

Nordcloud has been recognised in Gartner’s Magic Quadrant for Public Cloud Infrastructure Managed Service Providers (MSP), a global worldwide quadrant that’s the first of its kind. The Magic Quadrant positioned Nordcloud in the top right as one of the leaders of the Niche player quadrant in the ability to execute and completeness of vision. For a company of our size, despite growing in double and even triple-digit figures year-on-year, it is a significant milestone and achievement. It also confirms to all parties (us, our partners, and customers), that the strategy we’ve firmly set – becoming Europe’s #1 Managed Services provider for hyper-scale clouds – is being efficiently executed.

Our Gartner experience

We went through the Gartner MQ process for the first time in the history of our company (it was also the first Magic Quadrant of its kind in being a genuinely global study for Hyperscale MSP’s) and therefore weren’t sure what to expect when the results finally came in.

Our first assumptions and expectations were that this study would be geared towards the largest global outsourcing companies, (ones that operate in the mode-1 styled controlled, regulated, and often not-so agile or DevOps manner). Alternatively, it would be a review on how many of these incumbents have been able to add support for the Cloud-Native ways of working and supporting business-critical workloads. In other words, your mode 2 of the bi-modal IT outsourcing landscape – Nordcloud’s sweet spot. It turned out it wasn’t either, but a very objective take of the leading players managing virtually any type of workloads in the public hyperscale clouds.

The Quadrant was comprised of some of the largest MSPs worldwide, whose service portfolios included stand-alone hyperscale public cloud managed services – making the heterogeneity of the Quadrants’ participants explicitly large. These were pure-play outsourcing companies, (public) cloud-only companies, integrators, and consulting companies. Overall, the emphasis was on companies with global business focus and headcount in the range of a thousand plus.

The up- and downsides of being “only” Europe-based

Part of the criteria for the Quadrant was whether the Hyperscale Cloud MSP’s had a global reach. In Nordcloud’s case, it is our long-term strategy to be the number one in Europe (and Europe only) in what we do.

As a purely European based MSP, we are focusing on customers having offices in Europe. This is a strategy and service quality driven decision. We are operating our managed services solely out of the European Union countries also. That is an aspect of our Managed Cloud (our brand name for our Managed Services) service delivery that we are explicitly proud of, as it offers a handful of often undervalued benefits to our customers:

  • Reputation/Trust: Our customers can cross-check the reputation of our offering in their local market, by their local peers, working in the same industry. Word gets around, and when it’s a good one, our key customers our nowadays the key players in our sales efforts and strategy via direct referrals.
  • Delivery: by having highly qualified resources rather than globally disperse multi-regional follow-the-sun operations teams that suffer from ever-repeating frictions due to e.g. cultural differences and often result in service quality issues. It’s our experience that our customers don’t want to bet their service quality in the hands of offshored critical emergency support phone service, to save some OPEX.

Of course, we are well aware that not having a local presence in the Americas or the APAC region makes us appear less strong than the other MSP players. However, our focus is Europe, and thanks to this strategic decision, we do not want to compromise on our local presence. This, we hope, will make us more “local”, personal, and engaged with our customers who mean a lot to us. Without them, there would be no Nordcloud and we recognise and value this fact.

We seek customers with whom we can be strategic partners in their public cloud journey, rather than serialise the business. With Nordcloud, you will always be guaranteed to not only know us in person but in your own country too.

Ranking depends on the selected Criteria

Ranking of any sort depends 100% on the used criteria. What we noticed with this particular Gartner review was, we were ranked against some businesses that weren’t, nor will be, the core of what we have chosen to do. These businesses had laser focus on:

  • Supporting hybrid offering
  • Having global reach.

We don’t run data centres, we don’t manage hybrid infrastructure, nor do we have offices on all continents of the globe. Our expertise lies in the Public Cloud, a strategic choice to maximise our excellence in a specialised yet expansive market. This grants assurance to our customers that we’ve no hidden agenda due to e.g. a legacy data center business.

It resonates well, too. The pace of winning new customers across Europe has never been this fast for us. Customers of all sizes and industries have public cloud on their core ICT strategy agenda and are selecting us to be the strategic partner for their successful cloud journeys. Therefore we’re on the Gartner Magic Quadrant for *global* hyperscale MSP for a good reason – hybrid and data center providers included – imagine that!

Some of the other metrics, where we might have lost positions towards the upper right corner, were managing regulated workloads and having a dedicated DBA expert offering 24/7. Seeing these criteria was an excellent assurance for us. Gartner’s view was that these are the things that a true leader in this domain must offer. What’s more, we’ve recently ramped up an R&D Center and are focusing exactly on such services and their launch by the end of the year.

Customer First approach

Ultimately, any business’ success is based on the simple fact of how good their value proposition is, for their customers and market segment. It’s also how well they understand and solve the problems and needs of their customers.

Our strategic choice on our business focus remains; to be the undisputed #1 hyperscale public cloud MSP when it comes to customer satisfaction. We acknowledge this down to the core of our own corporate values (we call it the CODE), where the customer is at the center of everything. As the saying goes: “Do good and talk about it.” We promise to keep doing good (from a customer perspective) and to continuously improve, now also having systematic processes for doing so and being able to measure it.

Consulting and MSP: a people business

When looking at customer satisfaction, we increasingly learn that what actually matters is not just our services. It is the people behind it and around it. Our people – our experts.

How can you be happy with a service, if your service delivery and communications are only in your sales deck? Would you trust someone who delays a deliverable for more than three times in a row, although he works for a leading MSP? Or someone who tells you what service level/package you need rather than letting you decide the scope based on your particular needs? I doubt it. That’s why we always do our very best to keep our people skilled, motivated, and customer-centric, rather than relying on processes and tooling alone.

The conclusion

If you’re a corporate, no matter how big or small, with regulated or non-regulated workloads, and are planning on moving into (or are already in!) the public cloud, I recommend you take a look at our offering. If we’re local to you, have a look at our MSP function and how we could help you accomplish your strategic goals for the public cloud.

Sometimes the picture doesn’t tell the whole story, but rather, the beauty lies in the eye of the beholder, as the saying goes. Keep watching our exciting journey to be the #1 in Europe, and thank you for all your continued to support. We can’t wait to see how our strategy execution progresses this year – stay tuned!

Blog

Nordcloud celebrates top spot worldwide for cloud services in the Magic Quadrant

Gartner has awarded Nordcloud the top cloud-native Managed Service Provider (MSP) for the execution of cloud Professional and Managed Services...

Blog

5 Workplace health tips from Nordcloud

As COVID-19 continues to effect our working environment, how can we all strive to improve the health of our teams...

Blog

Six capabilities modern ISVs need in order to future-proof their SaaS offering

Successful SaaS providers have built their business around 6 core capabilities

Get in Touch

Let’s discuss how we can help with your cloud journey. Our experts are standing by to talk about your migration, modernisation, development and skills challenges.








Microsoft & Nordcloud: Partners with remarkable cloud experience

CATEGORIES

BlogInsights

Experienced cloud experts Nordcloud and Microsoft have helped companies to lift their whole IT infrastructure to the cloud since 2012.

Cloud technology is no longer a thing for only pioneers or early adaptors. Even though for some it may seem so – due to increasing number of new companies offering new private, public, or hybrid cloud solutions.

We are already at the point of the adoption curve, where companies are facing external pressure of moving to the cloud, since their competitors are already using it for their advantage. Cloud is here. Cloud has already been here for several years. It’s not new, scary, or risky anymore – it is something, that experts have been doing for years and know exactly what are the best practices and suitable processes for a specific company and its infrastructure.

Partners vital for businesses’ cloud transformation

Even the largest public cloud providers such as Microsoft, Amazon and Google are dependent on their so-called ecosystems, which include regional partners with specific knowledge on certain business processes and best practices. Regional experts allow these global cloud providers to reach customers they wouldn’t be able to reach on their own. Nordcloud represents these three giants (Amazon, Microsoft, Google) in Europe, specializing in large businesses’ cloud infrastructure, cloud capacity and managed service solutions.

Last week Microsoft held a Cloud & Hosting 2017 Summit in Bellevue, Washington for partners worldwide. Microsoft’s perception of the cloud market is very similar to Nordcloud’s; customers are leaning heavily towards service providers, who can run the whole stack for them – including managed services around DevOps, end-to-end application management, and proactive capacity planning.

Nordcloud’s CEO Esa Kinnunen was interviewed by Microsoft at the summit, and Esa presented Nordcloud’s Go-To-Market model to the audience, consisting mainly of other Microsoft partners. Nordcloud’s way of speeding up companies’ digital transformation with continuous delivery & increasing developer productivity seemed to resonate very well with the audience.

Microsoft’s Azure business is on a rapid growth, resulting in a 93% revenue growth last year. Among our customers, interest towards Azure Cloud solutions has been steadily growing, whether talking about hybrid, or fully public cloud solutions.

If you’re interested in hearing more about Nordcloud’s Microsoft Azure solutions, please don’t hesitate to contact us. When cloud solutions might be a thing of the future for some, for Microsoft & Nordcloud they have been a part of our everyday lives for years now and this can be seen in our expertise – whether your IT infrastructure should be lifted to the cloud partially, or as a whole.

When it comes to end-customer cloud transformation projects, service providers are vital.”

 – Aziz Benmalek, Microsoft VP of worldwide hosting & Managed Service providers

Nordcloud will be present at Microsoft Tech Summit, held in Copenhagen March 30th – 31st. Come say hi to our team, if you’re planning to attend the event as well!

Blog

An introduction to OpenShift

This is the second blog in a four-part series on OpenShift and specifically on Azure Red Hat OpenShift (ARO). In...

Blog

What it’s like to be a new hire during Covid-19

We all have been there before, the thrill of getting that call when your future manager makes the offer. You...

Blog

A Recruiter’s Perspective on Remote Work

In the times of the Coronavirus you can read a lot about ways of switching to the remote ways of...

Get in Touch

Let’s discuss how we can help with your cloud journey. Our experts are standing by to talk about your migration, modernisation, development and skills challenges.








Nordcloud Listed In Gartner Magic Quadrant For Public Cloud Infrastructure Managed Service Providers

CATEGORIES

NewsPress releases

The leading European Managed Services Provider, Nordcloud, has been entered into the elite group of Gartner’s Magic Quadrant for Public Cloud Infrastructure Managed Service Providers.

In the context of this Magic Quadrant, Gartner has listed the worldwide leading public cloud infrastructure managed service providers, that offer both managed services and professional services related to infrastructure and platform operations for hyperscale integrated IaaS + PaaS providers — specifically, Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform (GCP).

“We were invited by Gartner to the first of its kind Magic Quadrant and we felt privileged and extremely proud of the fact that Nordcloud is seen as one of the globally leading players in this fast-growing business. We are one of the few European cloud-native MSP’s with operations capabilities for all leading public cloud platforms”, says Esa Kinnunen, Nordcloud Group CEO.

In order to be eligible for Gartner’s Hyperscale MSP Magic Quadrant, an MSP must meet all of the following criteria:

  • The MSP must have a management portal that offers cloud service expense management and governance of the cloud provider accounts,
  • The MSP must provide technical support to monitor, configure, secure and manage all of the cloud provider’s service elements,
  • The MSP’s professional services must include solution architecture, workload migration and DevOps automation services.

Nordcloud emphasizes the role of automation throughout its managed services, and customers are encouraged to adopt a DevOps approach. The target customers are midsize businesses and enterprises based in and across Europe, whom Nordcloud is serving with a local country approach when it comes to sales, marketing, and service delivery.

According to Gartner, Nordcloud’s multicloud messaging resonates well, specifically with customers that appreciate using a single cloud broker to achieve cloud provider independence. Gartner identified only two areas of improvement. Number one; not having an in-house regular datacenter business (although Nordcloud collaborates with partners to deliver hybrid solutions), and number two; being a European focused provider (but with support for global multi-region deployments for global customers).

“We have worked with hundreds of enterprise customers to accelerate their time to value from the public cloud, and we aim to be the trusted partner on their digital transformation journey. This Gartner recognition is sealing our vision to be the leading European hyperscale Managed Services Provider. We’re also well on our way of executing our growth strategy, as in 2016 Nordcloud was ranked as the fastest growing technology company in Finland and one of the fastest growing technology companies in EMEA according to Deloitte”, highlights Ilja Summala, Nordcloud Group CTO.

This first-ever Public Cloud Infrastructure MSP Magic Quadrant report with global coverage was conducted by Gartner’s Ron Blair, Mike Dorosh, Michael Warrilow, Gregor Petri, and Lydia Leong. The report’s aim is to provide insight into the global field of Cloud MSP’s for hyperscale clouds and to serve as a fundamental source of independent information for existing and new customers on vendor capabilities to best select the most suitable industry leader in the correct geographic region(s).

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Blog

Nordcloud celebrates top spot worldwide for cloud services in the Magic Quadrant

Gartner has awarded Nordcloud the top cloud-native Managed Service Provider (MSP) for the execution of cloud Professional and Managed Services...

Blog

5 Workplace health tips from Nordcloud

As COVID-19 continues to effect our working environment, how can we all strive to improve the health of our teams...

Blog

Six capabilities modern ISVs need in order to future-proof their SaaS offering

Successful SaaS providers have built their business around 6 core capabilities

Get in Touch

Let’s discuss how we can help with your cloud journey. Our experts are standing by to talk about your migration, modernisation, development and skills challenges.